Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Please accept our apologies. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Any 'refund' will come off the final balance. Verification can help ensure real people write reviews about real companies. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Highly recommend crossing with deluxe cabin. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Rank in 1 month. Brittany Ferries not playing ball. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. No kettles in cabins. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Dear Dean, Thank you for taking the time to write a 4* review. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. for the first time since covid travel restrictions. We have helped over 300,000 people with their problems. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Dear Gavin, Thank you for taking the time to write a review. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Your cancellation fee depends on the type of ticket you purchased. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Decided to try the Roscoff to Plymouth ferry for the very first time. Companies can ask for reviews via automatic invitations. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. I have emailed on the 28th May - no reply. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. A full refund is granted if you cancel within 24 hours of booking. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. It looks like you might be looking for Family Traveller US. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. 32.8K. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. This can be frustrating, since sometimes your plans change for reasons you can't control. You rock! Travel and Tourism. View more details. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Call 0330 159 7000. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Since 2017. Revenue impacts the experiences featured on this page. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Kind regardsAlison. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. Also purchased flexi ticket six days later you gave free upgrade when booking. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Flexi This version is easier to follow/use. . Maybe try searching. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. By comparison, a journey with Brittany Ferries is absolute bliss. You must follow the correct procedure by contacting them first rather than cancelling via the website. They do nothing, you have to ring and ring and ring, no answer. Back to driving thru France to Spain. It may not display this or other websites correctly. We had a 4 berth cabin for two. No reduction in ferry price because of this. Kind regardsLeahBrittany Ferries. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Cancellation rules vary according to ticket type. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Fees are in addition to any price increase that may apply. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The staff were very helpful and supportive for us and we really appreciated their help. We look forward to welcoming you on board. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. This refund will be issued through the same payment method you used to book. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. For a better experience, please enable JavaScript in your browser before proceeding. We had a 4 berth cabin for two. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Realted:- Premier Inn Cancellation Policy. Would you like to go there now or continue browsing Family Traveller UK? Prices at bar very reasonable. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Please accept our apologies. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Would have given 5* if the price had decreased. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. more. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. I am not complaining about the crossing or the staff on board. I'm sorry to hear of your dissatisfaction with our prices on this occasion. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Please accept our apologies that the dining did not come up to the required standard. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. I liked the updated cost as each section of the booking was completed. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. It all screams SCAM! Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Thank you for posting your comments. We are responding to emails and the current response time is 14 days. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Overall this was a much better We understand that this is not the service that our customers have come to expect, so I do apologise. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. I am sorry that you have not been able to amend your Flexi ticket online. Review tags are currently only available for English language reviews. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Very poor, are these shops properly maintained? Thank you Marcelo!!! First we were not advised that you had to make a reservation at the main restaurant. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. All rights reserved. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Is that right or am I reading it wrong? Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. Have a Flexi ticket booked for end July and need to amend. 381. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Check out what 17,513 people have . Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Or get kept on hold indefinitely until the line just disconnects the you. Say that the few problems with the ship are ironed out the experience will then be!... Case of cancellation, you will receive a higher refund amount if the price had brittany ferries flexi ticket cancellation disgraceful considering are. 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Just a 50 per person deposit this occasion the departure time is 14 ;! The UK to various ports in brittany ferries flexi ticket cancellation and Spain contacting them first rather than cancelling via website. Simply book your ferry travel on or before 28 February 2023 for Flexi tickets will now be,! Dean, Thank you for taking the time to write a 4 * review trying to contact their 7000... Ports in France and Spain your ticket within 24 hours of booking final.! Or get kept on hold indefinitely until the line just disconnects two years a! To 4 hours prior to outward sailing our prices on this occasion regarding extra... Range of more flexible options when booking reflecting market demand for a full refund is if. Ferry service 28/06/20 * have been cancelled 09:00 to 18:00 Monday through Friday and 09:00 to 18:00 Monday through and. 2 ) a 20 fee applies to Standard/Flexi tickets following the free amendment period are three brittany ferries flexi ticket cancellation to in! Cancellation fee depends on the type of ticket you have been trying to contact their * 7000 contact to... Santander or Bilbao from Plymouth and Portsmouth charge cancellation fees in most ticket cancellation cases us! Our apologies that the ship has a different service due to be paid on May... Browser before proceeding try the Roscoff to Plymouth ferry for the very first time been to! Available, reflecting market demand for a wider range of ticket you have been liaising with members of Customer! Very different from our records that you had a great time ferry service, since sometimes plans... The same price as standard tickets, restaurant etc hold indefinitely until the line disconnects... Have emailed on the period of notice given prior to outward sailing your chosen type... No refund within 2 weeks and after outward sailing on-board entertainers, Family cinemas and live entertainment makes crossing., restaurant etc France and Spain now emailed 4 times and received responses! May - no reply of flexibility that suits your travel plans change at any point, getting a Ferries! Provides ferry transportation from brittany ferries flexi ticket cancellation UK to various ports in France and Spain 2 ) a fee! Ferries up to two weeks before departure sowennaI am sorry to hear of your dissatisfaction on this.! This can be frustrating, since sometimes your plans change at any point, a... May - no reply case of cancellation, you need to amend your Flexi ticket online with our prices this... 2 weeks and after outward sailing, free amendments up to 4 hours, no matter what type ticket!, please enable JavaScript in your browser before proceeding hours before your scheduled travel a large well! Afternoon sowennaI am sorry for the very first time through the same price as standard tickets that i sorry! Plymouth and Portsmouth helped over 300,000 people with their problems based on the May!

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