Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). We use reports provided by Google Analytics to help us understand website traffic and webpage usage. Orders You can turn off cookies for our website through the settings page on your browser. Our website may contain links to other websites. 21. A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. The store will not work correctly in the case when cookies are disabled. 2.3. In all cases, TLScontact will provide you with a substantive . Marketing & Communication from trusted partners: I consent to TLScontact sharing my name, email address and telephone number with trusted 3rd parties so that they can send me regular promotional offers, advertising, and other travel and visa related marketing information by email, phone or SMS. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. The Customer is required to read and understand these terms and conditions before placing an order for the Service. _gid Google Analytics Used to distinguish users 24 hours The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Travelling to the UK We may make changes to these terms Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. Please choose the Visa Application Centre where you would like to submit your application. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. You might have some questions as you go through the visa process. Will never be used for any marketing purpose by the third party. 10. Here are the mandatory steps to apply for a Schengen visa. Your partner in Nigeria for all your visa applications to. In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. Payment terms TLScontact Please do not attend our centre until you have been invited to do so. You will find below some useful information and links to help you. We are not responsible for websites we link to We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to: Assist you in your application/service; 17. Rectify the right to inaccurate data rectified. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. You must not establish a link to our site in any website that is not owned by you. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. Personal details of people related to you: children, parents, spouse, personal details of inviting party etc. Any part of our site; We will always verify and validate any individuals claiming to be your representative before accepting any information about you. created (including at the Customers request) for the purposes of providing or supplying the Services. Other Third parties We will never transfer your personal data in an unsafe or unsecure way. By using our site you accept these terms This list may vary depending on a Clients requirements and the services you request from us. 22. You also agree: This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. Passport Collection 18. We obtain personal data about you when you use our website or use our services. Price 3. Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. They can also be used to recognize a users device. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. The type and categories of personal data that we collect is dependent on what service you are applying for. 2. Bulletin boards. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. We may update and change our site from time to time to reflect changes to our services, our users needs and our business priorities. For more information, click here. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. The Customer alone is responsible for the choice and purchase of any and all Services. In case of material changes we will inform you by any appropriate means. Cookie settings in Chrome 6.1 Online purchase of Services from a TLScontact Centre located in the European Union In case of material changes in these terms we will inform you by any appropriate means. All rights reserved. You are solely responsible for securing and backing up your content. We want to ensure you remain in control of your personal data. Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. All rights reserved. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; Complete your application form Prepare your supporting documents Ju lutemi prdorni nj shfletues tjetr interneti. 12. 2019 - 2023 TLScontact. Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; This should be the same Visa Application Centre as your appointment. 16. Be genuinely held (where it states opinions). Legitimate TLScontact employees will never ask you to make payment via telephone or social media. 20. TLScontact New UKVI Visa Application Centre in Victoria. If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. You may not use our site: Attention: Fraud Alert. We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. WHAT DO WE COLLECT? TLScontact is a registered trademark. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE We do not guarantee that our site will be secure or free from bugs or viruses. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year 3. A Contribution must not: 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. These Terms of Service may be consulted on the Website at any time. UK Visa Application Centre | TLScontact UK Visa Application Centre TLScontact is your partner for all your visa applications to the United Kingdom. The e-mail address is not made public and will only be used for password reset and application process updates. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website. User-generated content is not approved by us All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). HOW IS YOUR PERSONAL DATA USED? In case you decide to turn off cookies we have these helpful links below for you. If you wish to link to or make any use of content on our site other than that set out above, please contact us. Business interruption, loss of anticipated savings; These rights may be exercised in accordance with the conditions and procedures set out on the Website. _gat Google Analytics/span> Used to throttle request rate. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Our site is made available free of charge. We may suspend or withdraw our site Welcome to TLScontact UK in Nigeria. TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. We amend these terms from time to time. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; For any question as to such fees please consult the following link. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. Those works are protected by copyright laws and treaties around the world. 13. IMPORTANT INFORMATION When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. Kindly note that we reply to the inquires sent only in English. Learn more JavaScript seems to be disabled in your browser. 2.1. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Sensitive personal data: biometric data (fingerprints, DNA swabs); 6. 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. Cookie settings in Internet Explorer Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. to collect your passport or get our Express Courier Return service. If you need to travel urgently, please contact UKVI for assistance. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. TLScontact companies Too busy to come to our centre during standard opening hours? For more information, click here. In the event of such a breach, your right to use our site will cease immediately. To contact us, please use our contact us form. Contact Us - TLScontact VISA APPLICATION QUERIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we can help you as quickly as possible. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. 2019 - 2023 TLScontact. HOW LONG WE STORE PERSONAL DATA? Feedback and complaints may be submitted using the below form. Our Security Notice, which sets out information about security rules to be followed at our Application Centre; 11. twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. Name Purpose Description Storage Period Please begin by selecting the country where you are applying from. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. Loss of business opportunity, goodwill or reputation; Name Purpose Description Storage Period Interactive services You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. Learn more about us Our government clients This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Please enter the provided e-mail address and password during your account creation. Personal details: name, email address and reference number; For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) _ga Google Analytics Used to distinguish users 2 years We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. Provision of services Registration onthis site will allow you to book an appointment and check the status of your application step by step. HOW DO WE COLLECT YOUR PERSONAL DATA? When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. We will only disclose personal data that is necessary to deliver the service. OVERSEAS TRANSFER OF YOUR PERSONAL DATA We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. Book an appointment for you to one of our TLScontact application centre; The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. We are not responsible for viruses and you must not introduce them The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. 67, rue Saint Lazare Representatives may submit personal data about you on your behalf. The current version of our Privacy notice will always be posted on our website. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; Our trade marks are registered Infringe any copyright, database right or trade mark of any other person; We have no control over the contents of those sites or resources. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. Cookie settings in Safari web and iOS Data that is necessary to deliver the service collect is dependent on what service you are applying for Floors! Our Centre until you have been invited to do so requirements and the services you request from.. You must not establish a link to our site: Attention: Alert. Provision of services Registration onthis site will allow you to book an appointment and check the status your. 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